Talkmaster – Silver Level 0426

Overview

With knowing the effective communication skills and understanding the areas for improvement, the Level 2 course will help participants build on self-confidence, present their ideas and be able to clearly defend business opinion.

Objectives
•To improve one’s ability to accurately and clearly transmit his/her message to the intended audience in the most effective and acceptable manner possible.
• To better understand messages from other persons.
• To see actual applications of the principles of effective communication.
Who Should Participate
• Professionals and managers
• Those in charge of the customer service
• Those in charge with sales targets
• Those who want to improve their communication skills

Key Topics

A. The 4 basic elements of communication
1. Receivers
2. Channels
3. Message
4. Sources

B. Effects of communication – changes in:
1. Awareness
2. Knowledge
3. Attitude
4. Practice

C. The communication process
1. 1-Way
2. 2-Way
3. 3-Way

D. Types of communication
1. Mass communication
2. Group communication
3. Interpersonal communication

E. Communication barriers
1. Internal
2. External

F. Principles of effective communication
1. Knowing the personal and psychological characteristics of the target audience or receivers;
2. The power of simple message;
3. The number of channels used in repeating few/ simple messages;
4. The credibility and believability of the resource of information;
5. The lesser number of communication barriers; and
6. Knowing precisely our objective in communicating to a receiver within a given timeframe, the more effective the communication.

G. Effective communication practices
1. Knowing how to start and end communication
2. Addressing basic subconscious needs of receivers
3. Changing attitude and behavior
4. Getting feedback

H. Areas where communication is essential: (work shop, role playing)
1. Pitching potential clients
2. Client meeting
3. Customer service
4. Face to face networking
5. Marketing your business

 

Who Should Participate
• Those who seek to improve themselves and build their confidence in a corporate environment
• Those in charge of the customer service
• Those who want to improve their communication skills

Schedule

April 26, 2019 (4:00PM to 8:00PM)

May 3, 2019 (4:00PM to 8:00PM)

Registration Fee : AED 500

While the fee for this course is AED 500, the value that you will get from the course is at least AED 5,000 per every key topic included on Talkmaster Silver Level. Please contact us if you want to avail the PBS Scholarship or Gift Coupon.

PBS accept payments through the website payment-gateway using credit/debit card, bank transfer, cheque, cash or POS Machine.

 

Speaker’s Profile

 

Ms. Christine Filomeno, CPA, CIA, CRMA, CISA

  • Co-founder & CEO of the Philippine Business School.
  • Senior Vice President of the Philippine Institute of CPAs – Dubai.
  • Former Internal Audit Manager of Al Tayer Group, LLC
  • Subject Matter expert on Risks, Governance, and ERP systems implementation / project management
  • Community servant as Chapter Couple Coordinator for Kids for Christ (KFC), Singles for Christ (SFC), and Youth for Christ (YFC)
  • A business woman
  • A mentor and a community leader.

 

 

Important Note:

As part of PBS continuous support to all aspiring and existing entrepreneurs, all PBS Alumni will have free business coaching (1-hour) for their business concepts, business plan or strategy within 6 months from the date of completing any relevant program. For further details, please call our Admin Team.

 

Design Template of Certificate of Completion